Buffalo Wild Wings

There is clearly a reason for 3.7 stars that this place has & it is sad. I’ve been going here and never had a problem until today. I ordered for pick up. I ordered wings ( which were fine) and a chicken Caesar salad with extra dressing ON the side. There was literally a dot of dressing. But I asked for some on the salad and extra ON THE SIDE. Clearly they did not understand because there was no dressing in the bag, so I go back in and ask for extra. The guy tells me he’ll have to charge me .69 cents. And I said why would I pay when I asked for it and paid for it already and it is not in there? He said sorry for the inconvenience. Yes it is just .69 cents but I already paid for that and still have to pay for it because it wasn’t in my bag. The guy was very rude about it also. I called twice and got hung up on. So I am done with this location ever since they got new employees.

Having worked in the service industry for 12 years, I understand staffing issues and when there is a mass influx of customers these things can cause problems. The first issue was it was a busy weekend night and there was no one controlling the sections with the seat yourself mindset . This causes the staff table hop and not knowing who your server is. I saw the manager taking over tables to make sure people were taken care of and a few comp items because of the lack of service. We never did meet our server till we started asking about our bill. We almost had get our silverware at one of the stations because we were never given any. Would I go back? Maybe in a few years. Again these are the facts I experienced and my own opinions. Others may have different experiences

Jan 2022 my first time at this facility in bolingbrook. We took advantage of the buy one get one free on the boneless wings. We tried the dryrub desert and Chipotle BBQ. We also got the traditional wings-parmesan garlic.. all three flavors we're delicious. The diry tatorvtots w brisket.OMG! The flavors were off the charts. The jalapenos were really delicious. Our server was great, friendly. Aug 2022. Ultimate nachos w Chile n guacamole delicious. . I tried the curry flavored boneless wings. Not a flavor I'll order again. We tried the dry rub Chipotle BBQ wings- vgood