Pizza My Heart

Upon our arrival, we noticed it wasn't busy therefore figured we could take our time ordering as we were undecided. Unfortunately, the girl who was at the register between 2-2:15 pm, must've been having a bad day since she was unkind, unwelcoming and rushed us with our order. I understand we all have bad days, but when you work in a "Customer Service " position, you must be mindful of what customer service defines. She did the complete opposite and made my family and I very uncomfortable. It's unfortunate because before we enjoyed going there, but she left a bad taste with her terrible customer service. We'll be going elsewhere next time. Maybe she needs some training or to be re-trained. On a positive note, the gentleman who gave us our food was very cordial. Did not get his name, but thank you.

This place was 5 stars about two years ago. Not sure what happened. Two of three drink machines are broken. The biggest issue here is the price and customer service. It’s right by the SJSU campus but isn’t affordable for students. The place is empty for lunch on a Friday. They have 4 guys cooking and one lady ringing up customers. Bathrooms are locked so don’t forget to ask for a code when you arrive. Lots of surfboards and photos around the restaurant. They deliver thru door dash, so get ready for the fees to pile up. Outside seating is available and about 20 booths inside with another private party area. Cleanliness needs some work. Under the booths, it looks like they just wipe the crumbs from the table under it and leave it. (Photo attached). The pizza is REALLY good. It’s thin. So it flops around a bit. I normally get the pep and sausage and a random other specialty. All the slices are good. Can’t lie. Customer service is lacking because they don’t bring your pizza to the table. D

They go very light on the dough and toppings. So much so that the pizza's "structural integrity" is compromised and the slices don't hold up. Also, they outsource their delivery to doordash, so don't bother ordering delivery. Way overcharge and underdeliver. Walk-ins for a slice is "fine" though.