Arby's

Arbys in Hazel Green is pitiful. They need to shut down if they are going to have service the way they do! Whoever owns this chain really needs to check on their store. I’ve never had a good experience and I always try to wait a few months before I go or don’t go at all. Unfortunately I decided to give them another chance tonight. I went around 5:30pm. The card machine was down so I could only use cash. That was no problem. I asked for fresh fries and was given a half empty cold fry. I asked again nicely could I have fresh fries I guess they thought I was slow because they must’ve warmed them up in the microwave and kept the old ones at the the bottom. I don’t know service was horrible and the manager or whoever was there excuse was “it’s fast food”. I was the only customer. Sad I will just travel to Huntsville and I suggest if you want good quality food you do the same!

So I went to lunch at 11:10 on Wednesday October 26th. I sat at the speaker 5 minutes waiting on someone and at the window for 5 minutes. All I wanted was my free fries and cheese that I donated $1 for in the previous week. She came to window asked what I need I told her I just wanted this and handed her my coupon. She then turned her back and shook her head, like I inconvenience her. Then I finally get my order with no thank you. This was the hazelgreen Arby's. Very poor service. Will not go back

Arby's I've got a beef. I would be concerned If I owned the Hazel Green store (in a chain known for selling roast beef sandwiches, with a slogan like, "We've got the meat") if my customers were being told "we are out of roast beef because SOMEONE didn't do their job." It happened October 1, 2022 at 7:00 pm, a college football Saturday night. Other market fresh selections were also unavailable because your store was out of other meats too. As I ordered, the driver of a pick-up truck which had been waiting in the (lengthy) drive-thru line showed his displeasure by stopping to lay on his horn beside a car waiting at the window in frustration. In addition, the floor inside near the drink station was a sticky mess. The condiment counter space was sloppy with dried on goo and soda as well. Another customer was told it would be at least 10 minutes before his order would even be ready. So much for "fast food." On a seperate visit, the $9.00 I spent on a brisket was wasted money. There was wa